Customer success EMEA senior specialist (m/f/d)

Permanent employee, Full-time · Barcelona

Role overview

FlexiDAO is recognized as a thought-leader and innovative cleantech service provider in the nascent 24/7 Carbon-free Energy Procurement market. Flexidao is involved in the launch of the UN 24/7 Carbon-free Energy Compact, CEBI’s next-gen initiative as well as several other non-profit groups and trade organizations to foster adoption and push forward market standardization.

Flexidao has recently closed a $6.5M Series A round from VCs, Google, and Microsoft, and is aiming to establish itself as the leading global service provider for energy suppliers and buyers wishing to embark on the 24/7 carbon-free energy journey.

We’re looking for an experienced professional with a background in power markets, renewable energy corporate procurement, and Scope 2 strategy development and execution as FlexiDAO’s new Customer success senior specialist for 24/7 carbon-free energy software solutions.

You will operate alongside our team of sales, content marketing, product, and delivery specialists being involved in all the phases of the customer journey - from inputs to content creation for inbound marketing, to technical sales support, all the way to upselling and renewals.

This is an excellent position for a highly motivated and capable professional with a radiant passion to make clients successful and happy, battle-tested skills in working with all levels of clientele staff members from individual users, and mid-management teams, to C-suites executives on both analytical/consultative and business development projects, and successful track records in renewing, expanding, and upselling SaaS solutions.

Your Challenge
Reporting directly to the Chief Commercial Officer, this role will be responsible for developing and consolidating FlexiDAO’s thought leadership as well as renewing, expanding, and upselling a portfolio of software solutions with business clients from the (mainly) ICT sector, consumer goods, financial institutions, and commercial real estate. The day-to-day of this role involves:
  • Supporting the sales team with energy-related expertise to help convince prospects to sign contracts
  • Having a comprehensive understanding of customer needs as well as FlexiDAO’s services and software portfolio
  • Growing the revenue per customer, establishing and building professional relationships at all levels of the customer organization
  • Collaborating with customers to define an action plan to maximize their investment while providing data-driven, professional, analytical, and actionable advice to clients
  • Empower other teams of the company with market/clientele/industry insights, e.g. helping shape product improvements and new products.
  • Becoming a key contributor to assist in tailoring FlexiDAO’s commercial offerings to address the needs of the key customer segments
  • Working with the wider Sales & Marketing team to create content (both client-facing and internal), drive cohesive effort and brand messaging across all channels,
  • Working closely with the product team to ensure that the roadmap corresponds to key client’s needs and fulfills contractual agreements, feeding back feature requests and your own ideas for process and product enhancement 
  • You have +10 years of experience in corporate renewable energy procurement and GHG Scope 2, working as a direct stakeholder or external consultant in the following areas:
    • Energy management overseeing +8-figures energy portfolios 
    • Project lead on Renewable Power procurement via PPA or EACs
    • Actively participated in or lead the development of a multinational company’s decarbonization strategy (i.e PPA, EAC, Techno) 
    • Actively participated in or lead the development of a multinational company’s market-based indirect emissions reporting. 
    • Actively participated in or lead the development and execution of financial hedging strategies (100 M€ / year)
  • You have business acumen and experience dealing with senior stakeholders at a corporate level - able to find new ways to grow the business, identify new areas where the company’s operations could be applicable, opportunities to productize our offerings, etc.
  • You have excellent English written and verbal communication skills
  • You are great at managing complexity and navigating between high-level discussions and detailed topics
  • You have the ability to deeply engage clients, identify and deliver insightful questions, and non-confrontationally challenge client assumptions and ideas
  • Experience in SaaS-based cleantech start-ups
  • Account management and customer success work experience
  • Successful track records managing, renewing, and expanding/upselling enterprise accounts
Your Benefits
  • A competitive salary, and bonus structure.
  • An extremely steep learning curve in a fast-paced high-tech B2B Company
  • International team with 11+ different nationalities and a ‘global citizen mindset
  • An exciting and positive work environment where you are valued
  • An entrepreneurial environment where innovation is encouraged and nurtured
  • 23 official pay vacation days + bank holidays and days when the company does not operate
  • Hybrid and flexible working environment
  • Free coffee, tea, snacks, and fresh organic fruit
  • Sports and wellness package. Includes monthly massage
  • Company-sponsored team fun events every quarter and other cool after-work activities
  • Referral bonus for new hirings
Diversity & Inclusion
In FlexiDAO we embrace diversity by having and promoting an inclusive and diverse environment. Therefore, we are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, or gender identity or expression.
Recruitment Process
  • Google Meet interview with our CCO
  • Google Meet interview with our CEO
  • In-person day with Sales, Product, Customer Success and Service Delivery team
Apply now before it’s too late!
We don’t offer just a “job”. It’s about building cool stuff that matters, together with a great team.
If you see yourself working with us and can meet the key requirements, send your CV to join FlexiDAO to
About us
We are a clean tech startup based in Amsterdam and Barcelona. We provide software solutions and advisory services to help companies achieve zero-carbon energy goals.

We are working to make 24/7 carbon-free energy procurement a widely adopted market practice among buyers in order to push for true, full decarbonization of the electrical grid.

This vision also includes 24/7 procurement certification, as well as the development of simpler solutions that any corporate buyer can use today to get started on the 24/7 journey without disrupting their existing sustainability agendas, which are frequently based on so-called "volumetric energy goals" ( percent renewables).

FlexiDAO is a founding partner of EnergyTag, to promote and build an energy market where energy users verify the source of their electricity and carbon emissions on an hourly basis.

We are supported by SET Ventures, a venture capital firm focused on innovative energy cleantech and accelerators like InnoEnergy and Rockstart.

We are also affiliate members of the Energy Web Foundation and are proud to be financed with EU funds by CDTI in the Beyond project in which we participate.

We are looking forward to hearing from you!
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